FAQ

1. How much is shipping?
Shipping is FREE on all orders over $150! Orders under $150 have a flat shipping fee of $9.95.

2. How long will it take to get my order?
Most orders ship within 1–2 business days and arrive within 3–7 business days after shipping.

3. Do you ship internationally?
At this time, we only ship within Canada & United States.

4. How do I return an item?
You can start a return by emailing us at builtbysoles@gmail.com. Items must be unworn, unused, and in original packaging within 30 days of delivery.

5. Do I have to pay for return shipping?
Yes, customers are responsible for return shipping unless the item arrived damaged or we made a mistake with your order.

6. How do I exchange an item?
To exchange, simply return the item you don't want and place a new order for the item you need.

7. What if I received a damaged or incorrect item?
We’re sorry about that! Please contact us at builtbysoles@gmail.com right away, and we’ll fix the problem quickly.

8. How can I contact you?
You can reach our customer support team by emailing builtbysoles@gmail.com. We're here to help!